Last updated: 2 October 2026
"Travelling, really made easy." These terms explain the support TRAVEASE NIG. LTD. provides before, during and after your trip.
1. What our support covers
- Answering your questions about a request or booking.
- Checking availability, sending options and confirming final prices.
- Making, changing and cancelling reservations on your behalf.
- Help when a provider delays, cancels or changes your trip, including finding alternatives and helping you claim your rights.
- Airport assistance, pickup and drop-off where you have booked them and they are available.
- Keeping your travel details, references and instructions on your booking page.
2. How to reach us
Call or WhatsApp +234 805 055 5278, email [email protected], or use the contact form on our website. We reply within 10 minutes during opening hours. Please have your booking reference ready.
3. What we cannot do
We cannot control providers' operations, schedules, check-in counters, security screening or immigration decisions. We will always do our best to help you with the provider when something goes wrong.
4. Disruptions on the day
If your flight, bus, hotel or car hire is disrupted, contact us as soon as you can. Keep your tickets, boarding passes and receipts for any necessary expenses — you may need them to claim compensation from the provider.
5. Flights: your rights
Nigerian Civil Aviation Regulations (Part 19, Consumer Protection) give passengers rights when flights are delayed or cancelled, including care such as refreshments and communication, accommodation for overnight delays, and refunds or re-routing in qualifying cases. We will help you understand and claim these rights from the airline.
6. Your part
Please give us accurate details, keep your phone reachable around your travel date, check your booking page for instructions, and arrive early.
7. Feedback
If our support fell short, please tell us at [email protected] — we use every piece of feedback to improve.