Last updated: 2 October 2026
These Terms & Conditions apply when you request, book or pay for travel services through TRAVEASE NIG. LTD. (RC 9883713), whether on travease.ng, by phone, on WhatsApp or in person. By submitting a request or making a payment, you agree to these terms. Please read them together with our Booking & Cancellation Policy, Refund Policy, Travel Support Terms and Privacy Policy.
1. What TRAVEASE does
TRAVEASE arranges flights, road travel, hotel accommodation, car hire and complete trips on your behalf. The actual transport, accommodation or vehicle is provided by the airline, transport operator, hotel or car-hire partner (the "provider"). Your journey or stay is also governed by that provider's own conditions (for example, an airline's conditions of carriage, fare rules and baggage rules), which we will share with you where relevant.
2. How a booking works
a) You tell us what you need. A request is not a booking and nothing is reserved yet.
b) We check availability with providers and send you an option with the final price and any important conditions. Prices and availability are not guaranteed until we have confirmed them to you.
c) Each option has a payment window shown on your booking page (usually 30 minutes, sometimes shorter when a provider's hold is shorter or travel is close). If payment is not completed within the window, the option lapses and the price and availability must be re-checked.
d) You approve the option and pay. Your booking status will show "Payment received" — this is not yet a confirmed booking.
e) We complete the reservation with the provider. Your booking is confirmed only when your booking page shows "Booking confirmed" together with the provider's reference.
f) If a provider cannot complete a reservation after you have paid, we will offer you a suitable alternative for your approval or a refund, as set out in our Refund Policy.
3. Prices and payment
- All prices are in Nigerian naira and include TRAVEASE's service fee unless stated otherwise.
- We never change a confirmed price, route, operator, date or time without your approval. If a provider changes something material, we will tell you and ask you to approve the change or cancel.
- You can pay online by card, bank transfer or USSD through Paystack, or by bank transfer directly to TRAVEASE's company account shown on your booking page after you verify it. We will never ask you to pay into a personal account. If anyone does, please do not pay and contact us immediately on +234 805 055 5278.
- Bank transfers are confirmed by our team before your reservation is made.
4. Promotions and airfare support
Any discount or airfare-support offer applies only to the routes, dates and travellers stated in that offer, while the offer is running, and is confirmed in writing on your booking before you pay.
5. Your responsibilities
- Give accurate names exactly as they appear on each traveller's ID or passport, and correct contact details. Name corrections may attract provider charges.
- Hold valid identification, travel documents, visas and health documents required for your trip.
- Arrive on time for check-in, departure or pickup. Missed departures ("no-shows") are handled under the provider's rules.
- Follow the provider's rules on baggage, conduct and safety.
- Keep your booking reference and one-time codes private.
6. Liability
TRAVEASE will use reasonable care and skill in arranging your services. We are not responsible for the acts, omissions, delays, cancellations or schedule changes of providers, or for events beyond our reasonable control (such as severe weather, strikes, security incidents, government action or system failures of third parties). Where a provider disrupts your trip, we will help you exercise your rights against the provider and assist with alternatives. Nothing in these terms limits any right you have under Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act 2018.
7. Messages
By making a request you agree that we may contact you by phone, SMS, WhatsApp and email about your request and booking. These are service messages, not marketing.
8. Complaints
Please contact us first at [email protected] or +234 805 055 5278 with your booking reference. We aim to acknowledge complaints quickly and to resolve them as soon as possible. You may also contact the relevant regulator, such as the Federal Competition and Consumer Protection Commission or, for flights, the Nigerian Civil Aviation Authority.
9. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria.
10. Changes
We may update these terms from time to time. The terms in force when you pay for a booking apply to that booking.