Last updated: 2 October 2026
This policy explains how you can change or cancel a booking with TRAVEASE NIG. LTD., and what happens if a provider or TRAVEASE cancels. Any amount you are entitled to back is handled under our Refund Policy. We tell you the provider's specific change and cancellation conditions before you pay.
1. Before you pay
You can decline an option or simply let the payment window lapse. There is no charge.
2. After you pay, before we have made the reservation
Contact us immediately with your booking reference. If the reservation has not yet been made with the provider, we will cancel it and refund what you paid, less only any payment-processing charge that we cannot recover (we will tell you the amount before refunding).
3. After your booking is confirmed — cancellation by you
- Flights: the airline's fare rules apply. Many discounted and economy fares are non-refundable or carry cancellation fees set by the airline. Where the airline refunds any amount, we pass it on to you.
- Road travel: the transport operator's rules apply. Many operators do not refund tickets but allow rescheduling before departure; we will request a reschedule or refund on your behalf where the operator allows it.
- Hotels: the hotel's cancellation terms for your room apply (for example free cancellation up to a stated time, a cancellation fee, or non-refundable rates). Please cancel as early as possible — at least 48 hours before check-in where the hotel allows free cancellation.
- Car hire: cancellations made at least 24 hours before the pickup time are refunded in full, less any charge the partner has already incurred for your booking. Cancellations within 24 hours of pickup may be charged up to the full price where the vehicle and driver have already been committed.
- TRAVEASE service fee: once a reservation has been made for you, our service fee covers work already done and is not refunded when you cancel, unless the cancellation is caused by TRAVEASE.
4. Changes and rescheduling
Tell us as early as possible. We will check what the provider allows and send you the new option and any fare difference or change fee for your approval. Nothing changes until you approve it.
5. No-shows
If you do not show up for a departure, check-in or pickup without telling us beforehand, the provider's no-show rules apply and the service is usually not refundable.
6. Cancellation or major change by a provider
If an airline, operator or hotel cancels or makes a significant change, you may choose: (a) an alternative we find for you, at no extra charge where the provider covers it, or (b) a refund of the amount the provider refunds plus our service fee for that service. For flights, you also have the passenger rights set out by the Nigerian Civil Aviation Authority, and we will help you claim them.
7. Cancellation by TRAVEASE
If we have to cancel a booking for a reason within our control, we will refund everything you paid for it, including our service fee.
8. Installment plans
If you cancel an installment plan before any reservation has been made, we refund the deposits you paid, less only any payment-processing charge we cannot recover. After a reservation has been made, sections 3 to 6 apply.
9. How to cancel or change
Email [email protected], call or WhatsApp +234 805 055 5278, with your booking reference. A cancellation takes effect when we confirm it to you in writing.